Your Data Security and Confidentiality
Last updated: 14 September 2026
ARBORESSENCE PTY LTD, ABN 93 151 528 924 (“Arboressence”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, enquiries, business activities and delivery of services.
The personal information we collect will depend on how you interact with us. It may include:
We generally do not collect sensitive information unless it is reasonably necessary for our activities and you have provided consent, or its collection is otherwise permitted by law.
We may collect personal information:
Where practical, we will collect personal information directly from you.
If you provide personal information about another person, you should ensure you have permission to provide it and that they are aware of this Privacy Policy.
We may collect, hold and use personal information to:
We may also use information for a related purpose that you would reasonably expect or where required or permitted by law.
Our website may use cookies and similar technologies to understand how visitors use the site and improve its performance.
This may include information such as:
We may use third-party analytics, advertising, website hosting or form-processing services. These providers may use cookies or similar technologies in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Doing so may affect how some parts of the website operate.
With your consent, or where otherwise permitted by law, we may use your contact details to send information about our services, products, projects or business updates.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting us directly. We will process your request as soon as reasonably practicable.
We do not sell personal information to third parties.
We may disclose personal information where reasonably required to operate our business or deliver services, including to:
We take reasonable steps to ensure service providers handle personal information appropriately.
Arboressence operates within Australia.
Some third-party platforms and service providers used for website hosting, analytics, email, cloud storage or other business functions may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.
Personal information may be held electronically or in physical records.
We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include secure systems, access controls, password protection, staff procedures and reputable service providers.
No online transmission or storage system is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records or to meet legal, taxation, insurance and regulatory requirements.
When information is no longer required, we take reasonable steps to securely destroy it or remove identifying details, subject to our legal obligations.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before responding.
In some circumstances, the law may allow us to refuse access. If this occurs, we will generally provide an explanation unless we are legally prevented from doing so.
If you have concerns about how we have handled your personal information, please contact us in writing using the details below.
Please include enough information for us to understand and investigate your concern. We will acknowledge your complaint and aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Our website may link to websites operated by other organisations. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of each third-party website you visit.
We may update this Privacy Policy when our practices, systems or legal obligations change.
The current version will be published on this page with the date it was last updated.
For questions, access or correction requests, or privacy complaints, please contact:
Privacy Officer
ARBORESSENCE PTY LTD
ABN: 93 151 528 924
Email: office@arboressence.com.au
Phone: (03) 5725 7493
Address: 32 Murrell Street, Wangaratta VIC 3677
Professional arboriculture and environmental services, helping communities, landowners, and organisations understand, protect, and maximise the value of trees.
Copyright © 2026
Arboressence is proud to acknowledge Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of the Country on which we live and work. We value and respect their deep and continued spiritual and Cultural connections to the land, waters and seas, and pay our respects to their Ancestors and Elders past, present and future.
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